TERMS AND CONDITIONS

Thank you for your interest in our site and our online services.

GENERAL INFORMATION

The online store is the property of S.C. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, postal code 410020, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, C.I.F. RO 97800.

Contact details:

Phone: +40 259 407 200 
E-mail: contact @ tgie.ro
Website: www.tgie.ro

This document sets out the terms and conditions of use of the online store. Accessing and / or using the online store is your complete acceptance of these conditions and obliges you to comply with them.

GENERAL TERMS

User - anyone who visits and / or interacts with the online store;

Seller - S.C. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, Tax registration code RO 97800;

Customer - any legal person or any legal entity that has entered into a sale-purchase agreement with the Seller, who places an order in the online store and has accepted the Terms and Conditions;

New Customer - Customer who intends to purchase products from the online store and does not have a sale-purchase agreement with the Seller. To place the orders in the online store, the contract ends before the validation of the account by the Seller.

Alias ​​ - alias used by the Client to name his company in maximum 8 characters in his account in the online store;

My Account - the section of the online store consisting of an e-mail address and a password that allow the Customer to send orders and which contains information about the Customer, the order history in the online store, etc .;

My Cart - online shop menu that allows the Customer to view and manage the products he wants to purchase.

The online store - the store hosted at mag.tgie.ro and its sub-domains, through which the User / Client has access to information on the products offered for sale, and the Customer can purchase products.

Online order - an electronic document between the Seller and the Customer through which the Customer sends the Seller his intention to purchase products from the online store;

Products - goods made available by the Seller to the Customer for sale through the online store;

Promotion - the action of offering certain products for sale for a limited period of time, within the limit of available stock;

Content - represents:

  • all information in the online store that can be visited, viewed, accessed using an electronic device;
  • the content of any e-mail sent to the customers by the Seller by electronic means and / or any other available means of communication;
  • any information communicated by an employee of the Seller, the Customer;
  • information about the products and / or services and / or prices practiced by the Seller in a certain period;
  • Seller data;

Document - these Terms and Conditions;

Commercial communications - any type of message sent to the Customer (such as: e-mail / SMS / telephone etc.), containing general and thematic information, information on the ordered products, information with regarding offers or promotions, market research and opinion polls;

Short order - an order that contains products that the Customer frequently, repetitively or repeatedly wishes to follow for a possible purchase and which he can later delete or can add it to your shopping cart.

Product details - all product specifications and / or descriptions in the online store;

Datasheet - information about brand, flavor, sales unit, packaging, weight, other product features in the online store.

Voucher - a physical or virtual coupon that is guaranteed by the Seller under certain conditions, within a certain period of validity, and which gives the Customer the advantages of purchasing certain products.

POLICY OF USING THE ONLINE STORE

Copyright / intellectual property

Content, in whole or in part, including all symbols, trademarks, logos, images, texts, videos that appear in the online store are the property of the Seller and may not be retrieved, copied, distributed, transferred, used and / or published in whole or in part, without its express consent, being protected by the Copyright Law and the laws on intellectual and industrial property.

All the images used (static / dynamic images / multimedia presentations, etc.) for the presentation of the products in the online store are informative and the information used to describe the products is taken from the manufacturers. In some cases, the delivered products may have minor deviations from the images and descriptions presented. We strive to constantly update the information on the site.

To obtain the rights to use the content of the site, in whole or in part, you can send a request to the e-mail address: contact@tgie.ro or at the address from Oradea, str. Teatrului, no. 1-2, Bihor County, postal code 410020.

If a User / Client obtains the right to use certain content from the Seller, by his express agreement, the agreement is limited to that content, without extending to other contents of this online store.

Any use of the content, in whole or in part, without the express consent of the Seller entails liability of any kind and the repair of any possible damages caused to the Seller.

Disclaimer

By accessing the online store you agree that the use is at your own risk, the Seller is not responsible for any direct or indirect incident or for any other losses, damages or expenses of any kind resulting from:

  • the inability to use the online store or the information in the online store for reasons not related to the Seller;
  • unauthorized access of third parties to the online store, sections and information therein;
  • lack of internet connection of the means / device through which you end up accessing the online store;
  • omissions, interruptions, errors, malfunctions, delays in operation of the online store
  • Incorrect provision of data by Clients through the registration form.

With the creation and use of the Client account, the Client assumes responsibility for the confidentiality of the login data (user and password) and will use them responsible for managing the orders and facilities made available in the Client's account.

By using the online store, the Customer expressly and unequivocally accepts the "Terms and Conditions" of the online store, existing at the date of its access.

The Seller reserves the exclusive right to update, modify the "Terms and Conditions", and the Customer is notified of these changes at the time they are completed and accepts them by ticking the "Terms and Conditions" box.

Users agree not to share or transfer passwords or any other access information to any third party.

Users assume sole responsibility for account usage and password confidentiality.

Limiting access to the online store

Users / Customers of the online store may submit suggestions, questions, complaints as long as they do not have an obscene, offensive language, contain no threats and do not in any way violate the right to privacy of any person.

At the same time, the Seller reserves the right to block or limit the access of certain IPs, without notification, if he finds that activities have been undertaken that have violated the present Terms and Conditions or which prove to be destructive, contain viruses or may interrupt, totally or periodically, the access and functionality of the online store, which have caused the Seller's damage.

People who will use a fake e-mail address or send electronic messages or any other communications on behalf of another legal person or on behalf of any other entity take the risk of being acted according to the law. The seller assumes no responsibility and will not be liable for any damages for any damages caused by such communications.

Litigation. Applicable law

The present Terms and Conditions are subject to Romanian law. The language used in the communication is Romanian.

The Seller will try to amicably resolve any conflict between him and the User / Customer.

If it is not possible to settle amicably, the legal provisions in this area will be applied, the possible disputes being resolved by the competent Romanian courts.

Force majeure

Neither party is responsible for the failure to execute in due time and / or for improperly, in whole or in part, the obligations incumbent upon them, if this is due to an event of force majeure, as defined by law.

If, within 10 (ten) days from the date of its occurrence, the respective event does not cease, the parties have the right to notify their rightful termination of the obligations, without any of them claiming damages.

Cookie Policy

See the Cookie Policy on the online store's website.

POLICY OF CONFIDENTIALITY AND PROCESSING OF PERSONAL DATA

S.C.. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, postal code 410020, Bihor county, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, C.I.F. RO97800, as a data operator, hereinafter referred to as Seller, hereby informs you about the protection and processing of your personal data, as well as your rights under Regulation (EU) no. 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and other related national legal regulations.

The Seller establishes the technical and organizational measures that ensure the security and confidentiality of personal data, having the obligation to manage safely and only for the specified purposes, the personal data provided by the Users / Customers.

The Seller maintains the confidentiality of information of any kind provided through the online store by the Customer, and the Customer understands and agrees that by providing this data to the Seller, they may be processed by the Seller.

General Terms

Personal data means any information about an identified or identifiable individual (" the data subject "); an identifiable natural person is a person that can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, identification number, location data, an online identifier, or to one or more many specific elements, specific to its physical, physiological, genetic, psychological, economic, cultural or social identity;

Processing means any operation or set of operations performed on personal data or on sets of personal data, with or without the use of automated means, such as collecting, recording, organizing, structuring, storing, adapting or modifying, extracting, consulting, using, disclosing by transmission, dissemination or otherwise making available, aligning or combining, restricting, deleting or destroying;

Operator means the natural or legal person, public authority, agency or other body which, alone or together with others, establishes the purposes and means of processing personal data; when the purposes and means of processing are established by European Union law or national law, the operator or the specific criteria for its designation may be provided for in Union law or in national law;

Recipient means the natural or legal person, public authority, agency or other body to whom (to whom) personal data are disclosed, whether or not it is a third party.

Third Party means a natural or legal person, public authority, agency or body other than the data subject, the operator, the person empowered by the operator and the persons who, under the direct authority of the operator or person empowered by operator, are authorized to process personal data;

Consent of the data subject means any manifestation of the free, specific, informed and unambiguous will of the data subject by which the data subject accepts, by a unequivocal statement or action, that the data with a personal character that concerns it to be processed;

Violation of personal data security means a breach of security that results in the accidental or unlawful destruction, loss, modification, or unauthorized disclosure of personal data transmitted, stored or processed otherwise, or unauthorized access to them;

Operator authorized person means the natural or legal person, public authority, agency or other body that processes personal data on behalf of the operator;

Representative means a natural or legal person, designated in writing by the operator or the person empowered by the operator, who represents the operator or person empowered in respect of his obligations;

Categories of personal data processed

I. If you are a visitor to the online store

Your visit to the online store and the use of the services offered by it will be recorded. Thus, the IP address of the terminal device (for example, the computer or mobile phone), the date and time, the type of browser and the operating system of the terminal device, the pages accessed, other information resulting from the use of Cookies applications are recorded. For more information about cookies, please see the Cookie Policy available on the website.

The processing of this data is done based on the legitimate interest of the Seller.

II. If you are a Client

We will process your personal data, such as first and last name, telephone, e-mail address, as well as any other categories of data that you provide directly in the context of creating the Client account, in the context of placement an order through the online store or in any other way that results from using the online store.

Processing purposes:

  1. The Seller processes your personal data for the purpose of carrying out the contractual relationship between you and the Seller, respectively for taking, validating, sending and invoicing the order placed in the online store, informing you about the order status, etc. Legal basis : The processing of your data is based on the contract between you and the Seller. The data you provide are necessary, the refusal to provide the data has as a consequence the impossibility of carrying out the contractual relations between you and the Seller.
  2. For the fulfillment of the Seller's legal obligations in the context of the services provided through the online store, including the financial-accounting obligations and the archiving obligations. The legal basis : The processing of your data for the fulfillment of this purpose is required on the basis of some legal obligations of the Seller. The data you provide are necessary, the refusal to provide the data has as a consequence the impossibility of the Seller to comply with the legal obligations incumbent on them and, consequently, the impossibility to offer you the services through the online store.
  3. For direct marketing actions from the Seller, consisting of information on product offers, invitations to participate in promotional campaigns, customer satisfaction assessment questionnaires, sent by e-mail (e-mail, SMS) and / or telephone call, in order to improve the quality of the products and / or services offered through the online store. Legal basis : The processing of your data for this purpose is based on your consent, if you choose to grant it. Thus, you can express your consent for the processing of data for this purpose by checking the appropriate box. To unsubscribe from receiving such communications you can use the link in the footer of the email through which these communications were sent to you. The provision of data for this purpose is voluntary. Refusal to consent to the processing of your data for this purpose will have no consequence on the existing business relationship.

III. If you are a potential customer contact person

The Seller processes your personal data in order to initiate any contractual relationship between the Seller and the potential Customer.

The legal basis of this processing is based on the steps taken at your request, as a data subject, before the conclusion of a sale-purchase contract. The provision of your data is voluntary, and the refusal to provide data for this purpose has as a consequence the Seller's inability to conduct commercial relations with you.

The Seller processes your data for the other purposes listed in Section II above.

Recipients of personal data

The recipients of personal data may, as appropriate:

  • the data subject who provided the personal data or its representatives;
  • Seller's employees who have access to your data in order to perform their duties, strictly within the limits of professional and service competencies;

Also, for the fulfillment of the processing purposes, the Seller may disclose your data to the Seller's affiliated companies, his / her legal representatives / authorized persons, or to the central / local public authorities, police, courts and other authorized bodies of the state, in the following cases:

  • for managing the online store;
  • In cases where this communication would be necessary for the awarding of prizes or the granting of facilities to customers, obtained as a result of their participation in various promotional campaigns organized by the Seller through the online store;
  • for maintaining, personalizing and improving the online store and its services;
  • for the transmission of commercial marketing communications, under the conditions and limits provided by law;
  • when the disclosure of personal data is provided by law, etc.

The Seller does not provide the data collected from users to third parties without the prior and express consent of the users.

Transfer of personal data

The Seller processes your personal data on the territory of Romania and does not intend to transfer this personal data to a third country or an international organization.

Duration for which we process your data

The Seller will process your personal data as long as necessary for the purposes of the above processing purposes.

If you are a Customer, we will process your data for the duration of the contractual relationship and, subsequently, for the period required by the applicable legal provisions and the internal rules of the Seller.

If you wish to stop processing your personal data or if you want to delete your account and data, you can exercise the rights detailed in the Rights point below, either through a written, signed and dated request. , sent to the person responsible for the protection of personal data, to the e-mail address protectia.datelor@tgie.ro or by post / courier to the following correspondence address: str. Teatrului no. 1-2, Oradea, Bihor County.

If you withdraw your consent for the processing of your data for marketing purposes, the Seller will cease processing your personal data for this purpose, without affecting the processing carried out by the Seller based on your consent prior to its withdrawal. p>

Technical measures

The Seller establishes the technical and organizational measures that ensure the security and confidentiality of personal data, having the obligation to manage safely and only for the specified purposes, the personal data provided by the Users / Customers.

Rights

In order to exercise your rights as a data subject, you can address with a written, signed and dated request, in the attention of the person responsible for the protection of personal data, at the e-mail address protectia.datelor@tgie.ro or by post / courier to the following correspondence address: str. Teatrului no. 1-2, Oradea, Bihor County, postal code 410020.

If applicable, the Seller may ask you to provide additional information to establish the identity of the natural person making the request.

We will not charge any fee for the request regarding the exercise of your rights, unless the requests are clearly unfounded or excessive, especially due to their repetitive nature, in which case we are entitled:

  • either we charge a reasonable fee taking into account the administrative costs for providing the information or communication or for taking the required measures; we will let you know the fee that would apply, before your request is resolved.
  • either we refuse to comply with the request. We undertake to respond to any request that does not adversely affect the rights and freedoms of other data subjects, within one month of receiving it, except in cases where the requests are complex or you have made several requests, in which case you we will respond within a maximum of two months.

Any illegal attempt to access by any method / means or request the personal data of another user can be interpreted as an attempt to fraud that will be brought to the notice of the authorized bodies.

The rights you receive under the GDPR Regulation are as follows:

  • The right to information and access to personal data: the right to obtain confirmation whether or not personal data concerning you are processed and, if so, access to that data.
  • The right to rectification: the right to request the Seller and obtain the rectification of inaccurate personal data concerning you and / or to obtain the completion of personal data that are incomplete, provided that in the online account these changes are you can do it personally in the "Personal information" menu in the "My account" section.
  • The right to delete data ("the right to be forgotten"): the right to obtain the deletion of personal data concerning you, without undue delay, if certain reasons set out in the GDPR Regulation apply.
  • The right to restrict processing: the right to obtain the restriction of processing in certain cases.
  • The right to data portability: the right to receive personal data concerning you and to transmit it to another operator.
  • The right to opposition: the right to oppose at any time the processing of personal data concerning you, under the terms of the GDPR Regulation.
  • The right not to be the subject of a decision based solely on automatic processing, including the creation of profiles, which produces legal effects that affect or affect you in a similar way to a significant extent.
  • The right to withdraw at any time a consent granted to stop a processing of the data based on your consent. Withdrawal will not affect the legality of the processing based on the consent granted before the withdrawal.
  • The right to address a complaint to the National Supervisory Authority if you believe that your data have not been processed in accordance with the legal provisions.

PLACING THE ORDER IN THE ONLINE STORE

Creating an account by the Client

In order to make purchases through the online store, the Customer must first create an account in the online store by accessing the button "My Account", choosing the option "Registration" and filling in the form for creating the Account, providing the following data: < / p>

  • company information: C.U.I. (C.I.F.), name, short name (alias company), country, county, city, registered office address, postal code.
  • personal information: first name, last name, telephone number, email address where you want to correspond with the Seller, and a password;

This information is required for the management of orders and business relations between Seller and Customer.

Our operators will confirm your account creation as well as your login details (email address and password) by sending a reply email to the email address you provided when creating the account.

In case of losing or forgetting the password, it can be reset by accessing the box "My account", the option "Authentication", then clicking "Forgot password", enter the e-mail address used for registration and click on the "Reset password" button. If the e-mail address is associated with more Clients you will be asked to choose the Client for whom you want to reset the password and press the "Reset Password" button again. We will send you a password reset link to this address.

The client is entirely responsible for maintaining the security and confidentiality of the account and password and is responsible for all his activities and conduct or for any other person ordering products through his account.

The customer agrees to notify immediately of any suspicion of unauthorized use of the account or of any suspicion of a possible security breach.

The Seller and / or its representatives will not be liable for any loss or damage of any kind, which may arise as a result of the use by another person of the account, with or without the permission of the Customer.

Customers are required to provide real, accurate and complete data in the registration form and to renew, whenever necessary, the registration data to be real, accurate and complete at any time.

In case of non-compliance by the Customer with the Terms and Conditions, the Seller reserves the right to deactivate the Client's account, without any compensation and without giving notice or any other formalities, after notifying the Customer by e-mail. p>

Account validation

After receiving the confirmation email of the account registration, you will be validated by one of the Seller's operators in order to place orders in the online store. Upon validation, your location will be allocated to a Seller's warehouse from which the ordered products will be delivered. Confirmation of the validation is done by an email sent by our operators.

If you are a new Customer, the validation of the account takes place after the conclusion of the contract between you and the Seller. In this regard, you will be contacted by a representative of the Seller.

If you are an existing Customer, the validation of the account takes place after verifying and possibly updating the contract between you and the Seller. If the contract needs to be updated, you will be contacted by a Seller's representative.

Location Management

Once validated, you can activate any other locations by clicking the "Add new location" button in the "Manage locations" menu, under the "My account" section. Each location will be validated by our operators and allocated to a Seller's warehouse (depending on the geographical area of ​​the location).

The customer can activate / deactivate at any time any of his location.

The Seller reserves the right to validate / invalidate any Customer location. In order to resolve some situations of invalidation of locations the Customer will contact a representative of the Seller.

User management

By clicking on the "Add new user" button in the "Manage locations" menu, the section "My account", the Customer can register authorized persons to place orders for the places registered in the online store. Each added user will receive an email confirming the creation of their account in the online store. At any time, the Client has access to the orders placed by the authorized users.

Characteristics of the products offered for sale

The products offered for sale are accompanied by a description of them, allowing the Customer to become aware of the essential information regarding the characteristics of the products before finalizing an order. Thus, depending on the assortment, in the section "Product details" are provided information on ingredients, nutritional values, alcohol concentration, other specifications, etc., and in the section Technical sheet are provided information on the brand, flavor, sales unit, packaging, weight , other features. The information is made available by the manufacturers online store.

The Seller cannot be held guilty and assumes no responsibility whatsoever for the use of the products marketed in any other way than the one for which they are intended, as stated on their label.

Product prices

The prices of the products are those displayed in the online store and are expressed in LEI. Prices include T.V.A. and any new fees that appear in the legislation that influence the price.

When ordering a product, the Customer will be shown the price at which the product can be purchased at that time, which includes discounts, discounts or promotions applicable (if applicable).

Order placement

Orders can be placed in the online store at any time, including on Saturdays, Sundays and legal holidays, but delivery of the ordered products is made on the days of the location's visit by the Seller's agent.

In order to place and register an order, the Customer must add the products in the basket, in the minimum pre-determined quantity for each product.

The lower limit of the total value of the order that can be placed through the online store is 200 lei.

The customer chooses the method of delivery (the delivery by the Seller, by courier or the personal pick-up from the Seller's warehouse), chooses the payment method from the options: payment by bank transfer, payment by payment / check, cash payment / refund or online payment by bank card.

Placing the order ends by pressing the "SEND" button. The mere fact of adding products to the shopping cart does not equate with the registration of the order and does not create any obligation for the Seller to proceed with the delivery of the products.

After placing the order, an e-mail confirming the placement of the order will be generated automatically, which will be sent to the e-mail address of the Client or authorized user, as appropriate.

Failure to receive this email means that the order has not been registered and the Customer must contact a Seller's representative.

In case of payment by bank transfer, payment order / check or online by bank card, the goods are delivered after the payment has been confirmed in the Seller's bank account, respectively in accordance with the contractual terms established.

By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order, and that the Seller can contact him, by any means available, in any situation in which it is necessary to contact the Customer.

The registered order does not guarantee the delivery of all the products from the placed order. In the event that certain products in the order become unavailable between the moment of registration of the order and the time of delivery, the Seller shall notify the Client accordingly, requesting confirmation of the order without the products becoming unavailable, by sending an e-mail and / or contact by any available means.

Order history

The customer has the opportunity to track the status of his orders from the online store by accessing the menu "Order history and details" in the "My account" section.

Shortcut

The client and / or authorized users can create one or more shortcuts, which they save in a template in the online store, in the "Manage shortcuts" menu in the "My account" section.

A short order contains products that the Customer and / or authorized users frequently, repetitively, or wish to follow for a possible purchase and which he can later delete or add to shopping cart.

Availability of products and validity of offers

The product offers are valid within the limit of the stock available in the Seller's warehouse allocated to the Client's location.

Adding to the basket the products does not mean the automatic validation of the order, there being the possibility that between the moment of adding the product in the basket and the moment of validation of the order by the Customer, the product becomes unavailable (no longer in stock), the Seller is not responsible for this .

Payment and payment methods

The value of the products can be paid in the following ways:

  1. prepayment, by bank card, at the time of order;
  2. repayment (in cash) upon receipt of the goods, within the limit of 5,000 lei;
  3. payment at the time of delivery, with a payment instrument: CEC tab, order note;
  4. payment by bank transfer.

Payment by bank card is ensured through the online payment processor, which guarantees the security of the transaction and undertakes to protect all personal data and information related to the online payment. The seller has no access to such data.

In case of problems encountered by the Seller for the payment in advance or the delivery (delays in the collection, lack of payment), the seller may delay the delivery of the goods until the payment is clarified.

Delivery of ordered products

The products are delivered by the Seller's agents on the days / dates displayed in the online store after order confirmation. Shipping costs are included in the price of the products or will be borne by the Customer, as the case may be, according to the contract between the parties.

The customer can choose to personally pick up the products from the warehouse.

If the Seller delivers a product other than the one ordered or if he delivers a product that the Customer has not ordered, the Seller undertakes to return the non-ordered products at his own expense and to deliver the missing products within a set time frame. with the Customer or cancel the order.

If a product ordered and paid in advance by the Customer cannot be delivered by the Seller for reasons independent of its will, the Seller will inform the Client accordingly and will return the value of the product to his account, within maximum 14 days from the date the Seller became aware of this fact or will generate a credit note equivalent to the value of the delivered product.

Vouchers

The Seller may grant Customers vouchers which may be used for future purchases, under the conditions stipulated by the Seller.

Vouchers can be granted as a percentage or value discount (a certain amount) of the value of the future purchase.

Each voucher is identified by a code and has various requirements to be validated and applicable.

Vouchers are only valid if used in the online store.

Cancel order

The customer will be able to ask the Seller to cancel the order within a maximum of 24 working hours from receiving the order confirmation email.

If the order is already paid, the Seller will reimburse the amount in maximum 14 (fourteen) days from the date of information. The amount will be returned as follows:

  • for orders paid by bank card - by refunding the account from which the payment was made or by generating a credit note equivalent to the value of the order paid and canceled.
  • for orders paid with OP / CEC / Bank transfer - by bank transfer or by generating a credit note equivalent to the value of the order paid and canceled;

The Seller may cancel the order made by the Customer, following a prior notification addressed to the Customer, without any subsequent obligation of one party to the other or without any party being able to claim the other damages in the following cases:

  • not accepting by the issuing bank the Client's card, the transaction, in the case of online payment;
  • Invalidation of the transaction by the card processor approved by the Seller, in the case of online payment;

RETURN POLICY

The products will be able to be returned / changed in the cases provided by law.

When receiving the products, the Customer must ensure that the delivered products correspond qualitatively and quantitatively. In case of finding qualitative deficiencies, the products in question are returned to the warehouse, and the Seller is obliged to replace them within the time agreed with the Customer.