Thank you for your interest in our site and our online services.
The online store is the property of S.C. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, postal code 410020, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, C.I.F. RO 97800.
This document sets out the terms and conditions of use of the online store. Accessing and / or using the online store is your complete acceptance of these conditions and obliges you to comply with them.
User - anyone who visits and / or interacts with the online store;
Seller - S.C. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, Tax registration code RO 97800;
Customer - any legal person or any legal entity that has entered into a sale-purchase agreement with the Seller, who places an order in the online store and has accepted the Terms and Conditions;
New Customer - Customer who intends to purchase products from the online store and does not have a sale-purchase agreement with the Seller. To place the orders in the online store, the contract ends before the validation of the account by the Seller.
Alias - alias used by the Client to name his company in maximum 8 characters in his account in the online store;
My Account - the section of the online store consisting of an e-mail address and a password that allow the Customer to send orders and which contains information about the Customer, the order history in the online store, etc .;
My Cart - online shop menu that allows the Customer to view and manage the products he wants to purchase.
The online store - the store hosted at mag.tgie.ro and its sub-domains, through which the User / Client has access to information on the products offered for sale, and the Customer can purchase products.
Online order - an electronic document between the Seller and the Customer through which the Customer sends the Seller his intention to purchase products from the online store;
Products - goods made available by the Seller to the Customer for sale through the online store;
Promotion - the action of offering certain products for sale for a limited period of time, within the limit of available stock;
Content - represents:
Document - these Terms and Conditions;
Commercial communications - any type of message sent to the Customer (such as: e-mail / SMS / telephone etc.), containing general and thematic information, information on the ordered products, information with regarding offers or promotions, market research and opinion polls;
Short order - an order that contains products that the Customer frequently, repetitively or repeatedly wishes to follow for a possible purchase and which he can later delete or can add it to your shopping cart.
Product details - all product specifications and / or descriptions in the online store;
Datasheet - information about brand, flavor, sales unit, packaging, weight, other product features in the online store.
Voucher - a physical or virtual coupon that is guaranteed by the Seller under certain conditions, within a certain period of validity, and which gives the Customer the advantages of purchasing certain products.
Content, in whole or in part, including all symbols, trademarks, logos, images, texts, videos that appear in the online store are the property of the Seller and may not be retrieved, copied, distributed, transferred, used and / or published in whole or in part, without its express consent, being protected by the Copyright Law and the laws on intellectual and industrial property.
All the images used (static / dynamic images / multimedia presentations, etc.) for the presentation of the products in the online store are informative and the information used to describe the products is taken from the manufacturers. In some cases, the delivered products may have minor deviations from the images and descriptions presented. We strive to constantly update the information on the site.
To obtain the rights to use the content of the site, in whole or in part, you can send a request to the e-mail address: firstname.lastname@example.org or at the address from Oradea, str. Teatrului, no. 1-2, Bihor County, postal code 410020.
If a User / Client obtains the right to use certain content from the Seller, by his express agreement, the agreement is limited to that content, without extending to other contents of this online store.
Any use of the content, in whole or in part, without the express consent of the Seller entails liability of any kind and the repair of any possible damages caused to the Seller.
By accessing the online store you agree that the use is at your own risk, the Seller is not responsible for any direct or indirect incident or for any other losses, damages or expenses of any kind resulting from:
With the creation and use of the Client account, the Client assumes responsibility for the confidentiality of the login data (user and password) and will use them responsible for managing the orders and facilities made available in the Client's account.
By using the online store, the Customer expressly and unequivocally accepts the "Terms and Conditions" of the online store, existing at the date of its access.
The Seller reserves the exclusive right to update, modify the "Terms and Conditions", and the Customer is notified of these changes at the time they are completed and accepts them by ticking the "Terms and Conditions" box.
Users agree not to share or transfer passwords or any other access information to any third party.
Users assume sole responsibility for account usage and password confidentiality.
Users / Customers of the online store may submit suggestions, questions, complaints as long as they do not have an obscene, offensive language, contain no threats and do not in any way violate the right to privacy of any person.
At the same time, the Seller reserves the right to block or limit the access of certain IPs, without notification, if he finds that activities have been undertaken that have violated the present Terms and Conditions or which prove to be destructive, contain viruses or may interrupt, totally or periodically, the access and functionality of the online store, which have caused the Seller's damage.
People who will use a fake e-mail address or send electronic messages or any other communications on behalf of another legal person or on behalf of any other entity take the risk of being acted according to the law. The seller assumes no responsibility and will not be liable for any damages for any damages caused by such communications.
The present Terms and Conditions are subject to Romanian law. The language used in the communication is Romanian.
The Seller will try to amicably resolve any conflict between him and the User / Customer.
If it is not possible to settle amicably, the legal provisions in this area will be applied, the possible disputes being resolved by the competent Romanian courts.
Neither party is responsible for the failure to execute in due time and / or for improperly, in whole or in part, the obligations incumbent upon them, if this is due to an event of force majeure, as defined by law.
If, within 10 (ten) days from the date of its occurrence, the respective event does not cease, the parties have the right to notify their rightful termination of the obligations, without any of them claiming damages.
S.C.. TRANSILVANIA GENERAL IMPORT EXPORT S.R.L., based in Oradea, str. Teatrului, no. 1-2, postal code 410020, Bihor county, registered at the Trade Register of the Bihor Tribunal, under no. J05 / 347/1991, C.I.F. RO97800, as a data operator, hereinafter referred to as Seller, hereby informs you about the protection and processing of your personal data, as well as your rights under Regulation (EU) no. 679/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and other related national legal regulations.
The Seller establishes the technical and organizational measures that ensure the security and confidentiality of personal data, having the obligation to manage safely and only for the specified purposes, the personal data provided by the Users / Customers.
The Seller maintains the confidentiality of information of any kind provided through the online store by the Customer, and the Customer understands and agrees that by providing this data to the Seller, they may be processed by the Seller.
Personal data means any information about an identified or identifiable individual (" the data subject "); an identifiable natural person is a person that can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, identification number, location data, an online identifier, or to one or more many specific elements, specific to its physical, physiological, genetic, psychological, economic, cultural or social identity;
Processing means any operation or set of operations performed on personal data or on sets of personal data, with or without the use of automated means, such as collecting, recording, organizing, structuring, storing, adapting or modifying, extracting, consulting, using, disclosing by transmission, dissemination or otherwise making available, aligning or combining, restricting, deleting or destroying;
Operator means the natural or legal person, public authority, agency or other body which, alone or together with others, establishes the purposes and means of processing personal data; when the purposes and means of processing are established by European Union law or national law, the operator or the specific criteria for its designation may be provided for in Union law or in national law;
Recipient means the natural or legal person, public authority, agency or other body to whom (to whom) personal data are disclosed, whether or not it is a third party.
Third Party means a natural or legal person, public authority, agency or body other than the data subject, the operator, the person empowered by the operator and the persons who, under the direct authority of the operator or person empowered by operator, are authorized to process personal data;
Consent of the data subject means any manifestation of the free, specific, informed and unambiguous will of the data subject by which the data subject accepts, by a unequivocal statement or action, that the data with a personal character that concerns it to be processed;
Violation of personal data security means a breach of security that results in the accidental or unlawful destruction, loss, modification, or unauthorized disclosure of personal data transmitted, stored or processed otherwise, or unauthorized access to them;
Operator authorized person means the natural or legal person, public authority, agency or other body that processes personal data on behalf of the operator;
Representative means a natural or legal person, designated in writing by the operator or the person empowered by the operator, who represents the operator or person empowered in respect of his obligations;
The processing of this data is done based on the legitimate interest of the Seller.
We will process your personal data, such as first and last name, telephone, e-mail address, as well as any other categories of data that you provide directly in the context of creating the Client account, in the context of placement an order through the online store or in any other way that results from using the online store.
The Seller processes your personal data in order to initiate any contractual relationship between the Seller and the potential Customer.
The legal basis of this processing is based on the steps taken at your request, as a data subject, before the conclusion of a sale-purchase contract. The provision of your data is voluntary, and the refusal to provide data for this purpose has as a consequence the Seller's inability to conduct commercial relations with you.
The Seller processes your data for the other purposes listed in Section II above.
The recipients of personal data may, as appropriate:
Also, for the fulfillment of the processing purposes, the Seller may disclose your data to the Seller's affiliated companies, his / her legal representatives / authorized persons, or to the central / local public authorities, police, courts and other authorized bodies of the state, in the following cases:
The Seller does not provide the data collected from users to third parties without the prior and express consent of the users.
The Seller processes your personal data on the territory of Romania and does not intend to transfer this personal data to a third country or an international organization.
The Seller will process your personal data as long as necessary for the purposes of the above processing purposes.
If you are a Customer, we will process your data for the duration of the contractual relationship and, subsequently, for the period required by the applicable legal provisions and the internal rules of the Seller.
If you wish to stop processing your personal data or if you want to delete your account and data, you can exercise the rights detailed in the Rights point below, either through a written, signed and dated request. , sent to the person responsible for the protection of personal data, to the e-mail address email@example.com or by post / courier to the following correspondence address: str. Teatrului no. 1-2, Oradea, Bihor County.
If you withdraw your consent for the processing of your data for marketing purposes, the Seller will cease processing your personal data for this purpose, without affecting the processing carried out by the Seller based on your consent prior to its withdrawal. p>
The Seller establishes the technical and organizational measures that ensure the security and confidentiality of personal data, having the obligation to manage safely and only for the specified purposes, the personal data provided by the Users / Customers.
In order to exercise your rights as a data subject, you can address with a written, signed and dated request, in the attention of the person responsible for the protection of personal data, at the e-mail address firstname.lastname@example.org or by post / courier to the following correspondence address: str. Teatrului no. 1-2, Oradea, Bihor County, postal code 410020.
If applicable, the Seller may ask you to provide additional information to establish the identity of the natural person making the request.
We will not charge any fee for the request regarding the exercise of your rights, unless the requests are clearly unfounded or excessive, especially due to their repetitive nature, in which case we are entitled:
Any illegal attempt to access by any method / means or request the personal data of another user can be interpreted as an attempt to fraud that will be brought to the notice of the authorized bodies.
The rights you receive under the GDPR Regulation are as follows:
In order to make purchases through the online store, the Customer must first create an account in the online store by accessing the button "My Account", choosing the option "Registration" and filling in the form for creating the Account, providing the following data: < / p>
This information is required for the management of orders and business relations between Seller and Customer.
Our operators will confirm your account creation as well as your login details (email address and password) by sending a reply email to the email address you provided when creating the account.
In case of losing or forgetting the password, it can be reset by accessing the box "My account", the option "Authentication", then clicking "Forgot password", enter the e-mail address used for registration and click on the "Reset password" button. If the e-mail address is associated with more Clients you will be asked to choose the Client for whom you want to reset the password and press the "Reset Password" button again. We will send you a password reset link to this address.
The client is entirely responsible for maintaining the security and confidentiality of the account and password and is responsible for all his activities and conduct or for any other person ordering products through his account.
The customer agrees to notify immediately of any suspicion of unauthorized use of the account or of any suspicion of a possible security breach.
The Seller and / or its representatives will not be liable for any loss or damage of any kind, which may arise as a result of the use by another person of the account, with or without the permission of the Customer.
Customers are required to provide real, accurate and complete data in the registration form and to renew, whenever necessary, the registration data to be real, accurate and complete at any time.
In case of non-compliance by the Customer with the Terms and Conditions, the Seller reserves the right to deactivate the Client's account, without any compensation and without giving notice or any other formalities, after notifying the Customer by e-mail. p>
After receiving the confirmation email of the account registration, you will be validated by one of the Seller's operators in order to place orders in the online store. Upon validation, your location will be allocated to a Seller's warehouse from which the ordered products will be delivered. Confirmation of the validation is done by an email sent by our operators.
If you are a new Customer, the validation of the account takes place after the conclusion of the contract between you and the Seller. In this regard, you will be contacted by a representative of the Seller.
If you are an existing Customer, the validation of the account takes place after verifying and possibly updating the contract between you and the Seller. If the contract needs to be updated, you will be contacted by a Seller's representative.
Once validated, you can activate any other locations by clicking the "Add new location" button in the "Manage locations" menu, under the "My account" section. Each location will be validated by our operators and allocated to a Seller's warehouse (depending on the geographical area of the location).
The customer can activate / deactivate at any time any of his location.
The Seller reserves the right to validate / invalidate any Customer location. In order to resolve some situations of invalidation of locations the Customer will contact a representative of the Seller.
By clicking on the "Add new user" button in the "Manage locations" menu, the section "My account", the Customer can register authorized persons to place orders for the places registered in the online store. Each added user will receive an email confirming the creation of their account in the online store. At any time, the Client has access to the orders placed by the authorized users.
The products offered for sale are accompanied by a description of them, allowing the Customer to become aware of the essential information regarding the characteristics of the products before finalizing an order. Thus, depending on the assortment, in the section "Product details" are provided information on ingredients, nutritional values, alcohol concentration, other specifications, etc., and in the section Technical sheet are provided information on the brand, flavor, sales unit, packaging, weight , other features. The information is made available by the manufacturers online store.
The Seller cannot be held guilty and assumes no responsibility whatsoever for the use of the products marketed in any other way than the one for which they are intended, as stated on their label.
The prices of the products are those displayed in the online store and are expressed in LEI. Prices include T.V.A. and any new fees that appear in the legislation that influence the price.
When ordering a product, the Customer will be shown the price at which the product can be purchased at that time, which includes discounts, discounts or promotions applicable (if applicable).
Orders can be placed in the online store at any time, including on Saturdays, Sundays and legal holidays, but delivery of the ordered products is made on the days of the location's visit by the Seller's agent.
In order to place and register an order, the Customer must add the products in the basket, in the minimum pre-determined quantity for each product.
The lower limit of the total value of the order that can be placed through the online store is 200 lei.
The customer chooses the method of delivery (the delivery by the Seller, by courier or the personal pick-up from the Seller's warehouse), chooses the payment method from the options: payment by bank transfer, payment by payment / check, cash payment / refund or online payment by bank card.
Placing the order ends by pressing the "SEND" button. The mere fact of adding products to the shopping cart does not equate with the registration of the order and does not create any obligation for the Seller to proceed with the delivery of the products.
After placing the order, an e-mail confirming the placement of the order will be generated automatically, which will be sent to the e-mail address of the Client or authorized user, as appropriate.
Failure to receive this email means that the order has not been registered and the Customer must contact a Seller's representative.
In case of payment by bank transfer, payment order / check or online by bank card, the goods are delivered after the payment has been confirmed in the Seller's bank account, respectively in accordance with the contractual terms established.
By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order, and that the Seller can contact him, by any means available, in any situation in which it is necessary to contact the Customer.
The registered order does not guarantee the delivery of all the products from the placed order. In the event that certain products in the order become unavailable between the moment of registration of the order and the time of delivery, the Seller shall notify the Client accordingly, requesting confirmation of the order without the products becoming unavailable, by sending an e-mail and / or contact by any available means.
The customer has the opportunity to track the status of his orders from the online store by accessing the menu "Order history and details" in the "My account" section.
The client and / or authorized users can create one or more shortcuts, which they save in a template in the online store, in the "Manage shortcuts" menu in the "My account" section.
A short order contains products that the Customer and / or authorized users frequently, repetitively, or wish to follow for a possible purchase and which he can later delete or add to shopping cart.
The product offers are valid within the limit of the stock available in the Seller's warehouse allocated to the Client's location.
Adding to the basket the products does not mean the automatic validation of the order, there being the possibility that between the moment of adding the product in the basket and the moment of validation of the order by the Customer, the product becomes unavailable (no longer in stock), the Seller is not responsible for this .
The value of the products can be paid in the following ways:
Payment by bank card is ensured through the online payment processor, which guarantees the security of the transaction and undertakes to protect all personal data and information related to the online payment. The seller has no access to such data.
In case of problems encountered by the Seller for the payment in advance or the delivery (delays in the collection, lack of payment), the seller may delay the delivery of the goods until the payment is clarified.
The products are delivered by the Seller's agents on the days / dates displayed in the online store after order confirmation. Shipping costs are included in the price of the products or will be borne by the Customer, as the case may be, according to the contract between the parties.
The customer can choose to personally pick up the products from the warehouse.
If the Seller delivers a product other than the one ordered or if he delivers a product that the Customer has not ordered, the Seller undertakes to return the non-ordered products at his own expense and to deliver the missing products within a set time frame. with the Customer or cancel the order.
If a product ordered and paid in advance by the Customer cannot be delivered by the Seller for reasons independent of its will, the Seller will inform the Client accordingly and will return the value of the product to his account, within maximum 14 days from the date the Seller became aware of this fact or will generate a credit note equivalent to the value of the delivered product.
The Seller may grant Customers vouchers which may be used for future purchases, under the conditions stipulated by the Seller.
Vouchers can be granted as a percentage or value discount (a certain amount) of the value of the future purchase.
Each voucher is identified by a code and has various requirements to be validated and applicable.
Vouchers are only valid if used in the online store.
The customer will be able to ask the Seller to cancel the order within a maximum of 24 working hours from receiving the order confirmation email.
If the order is already paid, the Seller will reimburse the amount in maximum 14 (fourteen) days from the date of information. The amount will be returned as follows:
The Seller may cancel the order made by the Customer, following a prior notification addressed to the Customer, without any subsequent obligation of one party to the other or without any party being able to claim the other damages in the following cases:
The products will be able to be returned / changed in the cases provided by law.
When receiving the products, the Customer must ensure that the delivered products correspond qualitatively and quantitatively. In case of finding qualitative deficiencies, the products in question are returned to the warehouse, and the Seller is obliged to replace them within the time agreed with the Customer.